A better way to do business!
The 'Betterway' of delivering quality rental mats, uniforms & linen services with integrity to the Bay Area businesses.

Careers

Golden West Betterway Uniforms

We’re looking for career-minded people to make a real impact in a fast-paced, high energy environment that fosters growth and rewards performance.

Golden West associates enjoy an excellent compensation plan and a flexible benefits package including medical, & dental, vacation plan and paid time off.

Service Manager Position

Compensation based on:

  • With experience in the Industrial Rental Laundry industry.
  • With experience in the Bottled Water, Snack Food delivery industries. We will train qualified candidate in our industry.
  • With experience in Customer Service required. Management experience required. Routing and scheduling delivery experience desirable.
  • We will train qualified candidate in our industry.

Essential Duties and Responsibilities:

  • Manages the day to day activities of the Customer Route Representatives, including route check-in, route coverage and route restructuring.
  • Assists in establishing and obtaining company policies, procedures and departmental goals.
  • Provides feedback and suggestions to enhance customer service through change.
  • Responsible for staffing, training, coaching and developing a strong customer service dept.
  • Provides personnel with daily assistance with customer problem resolution.
  • Monitors and manages inbound call volume and service requests.
  • Handling customer service requests, maintaining positive customer relations and maintaining accurate customer information.
  • Manage the business relationship with key customer accounts.
  • Selected individual is responsible to secure customer service agreements renewals and negotiate new customer service agreements.
  • Learn all routes and visit all customers.  Conduct in-person goodwill visits by driving a company vehicle to customer locations or by riding on route with Route Service Representatives (Route Drivers).
  • Maintain fleet management program & schedule routine maintenance & repairs
  • Adhere and follow our strong ethical business standards

Qualifications:

  • Ability to coach, develop and lead a team of 6+ Customer Service Reps
  • Exceptional time management and follow-up  skills with the ability to manage multiple projects
  • Strong organizational and analytical skills
  • Excellent “in person” customer service skills along with a great personality and disposition
  • Team oriented with positive interpersonal skills
  • Proficiency in Microsoft Office and computer applications
  • Ability to lift and carry 75 pound bags of soiled linen
  •  Energetic with a strong background in management and customer service
  •  Driver’s license, class C required

 

Please submit resume to:

Golden West Betterway Uniforms
499 High Street
Oakland, CA 94601

ATTN: Careers

Or Email: service@goldenwestbetterwayuniforms.com

 


Rental Program Benefits

No up-front investment
Adequate Inventory
Lower maintenance costs
Complete 100% product recyling

Golden West has been a #1 vendor to us for years. Their service has been there for us whenever needed.

— G Drummond, Large Manufacturer